A. Rates

  • All Rates are quoted in United States Dollar (USD).
  • Rates will be applicable for reservation made direct with the hotel or through its approved sales office only.
  • All information and rates offered in agreement is strictly CONFIDENTIAL and not be disclosed to a third party for whatever reason or purpose.
  • Child rate is applied when sharing room with 2 Adults.
  • Rates are subject to change without prior notice.
  • In the event of discrepancies, alterations, modifications, or variations between this confirmation, our official records shall control. Tampering with this confirmation to alter the room rate or any other reservation information is strictly prohibited.

B. Reservation Procedures

  • The Tour Operator will direct all FIT and GIT reservations to the hotel’s reservation department or through its approved sales office.
  • Reservations can be made through the telephone but must subsequently be followed by fax or letter or mail.
  • All room reservations are subject to availability and confirmation of the hotel.
  • Unless flight details are advised, the hotel reserves the right to hold reservations till 1800 hours on the arrival date.
  • A sample of the Official Tour Operator’s Voucher must be sent to the hotel for reference.
  • The hotel reserves the right to release rooms should no payment is received within the stipulated deadline for each booking.

C. Check In / Check Out Time

  • Check in time: 1400 hours
  • Check out time: 1100 hours
  • Late check out from 1100 hours to 1600 hours on the day of departure will be charged at 50% of contract rates, subject to room availability.

D. Cancellation Charges

  • All confirmed bookings are STRICTLY non-refundable and non-transferable.
  • No-show guest will be charged 100% of total cost.

E. Terms of Payment

  • A non-refundable deposit is required upon confirmation.
  • Payments can be made by credit card (Visa or MasterCard), banker’s draft or through our bank account.
    (CIMB Account No: 5143-5610-5887, Swift Code: MBBEMYKL)
  • Payments can be made by credit card (Visa or MasterCard).
  • All payment are non-refundable.
  • All cheque payments must be crossed and payable to .

F. Exchange Rate

  • For non-Malaysian, rates quoted and confirmed in non-local currencies will be converted to local currency by the Property at your time of payment, based on the exchange rate used by the Property and subject to exchange rate fluctuations.
  • Credit card charges are subject to additional currency conversions and fees by banks or credit card companies at the time of processing of monthly statements, which are not within the Property control and may impact the amount charged to your credit card.
  • A refund of deposit or prepayment, if any, will be subject to the exchange rate at the time of any such refund and may differ from the exchange rate at the time such deposit or prepayment was made.

G. Special Request

  • While we will strive to honor your special request, we cannot guarantee that your request will be honored.

H. Force Majeure

  • We are not liable for any change or cancellation of any reservation that is caused, in whole or in part, by events, occurrences, or causes beyond the control of the Property. Such events, occurrences, or causes include, without limitation, acts of God, terrorist activities, weather, strikes, lockouts, riots, acts of war, fire and explosions.
  • The operator accepts no liability for any losses injury, illness, accident, expense, delay or other irregularity resulting from activities the participant undertakes willingly.